Terms of Service

1.1 Description

CogniSuite is a deal workflow platform for managing M&A transactions, due diligence processes, and related document exchanges. The platform provides request tracking, document management, access control, and communication tools.

1.2 Not Legal or Financial Advice

CogniSuite is a technology platform. It does not provide legal, financial, tax, or investment advice. Users are responsible for obtaining appropriate professional advice for their transactions. CogniSuite does not verify the accuracy or completeness of any content uploaded to the platform.

2.1 Account Registration

To use CogniSuite, you must register an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

2.2 Organizational Accounts

If you create an account on behalf of an organization, you represent that you have authority to bind that organization to these Terms. The organization is responsible for all activities under accounts it controls.

2.3 Access Controls

Deal administrators are responsible for configuring access permissions within their deals. CogniSuite enforces these permissions but is not responsible for access decisions made by administrators.

3.1 Permitted Uses

You may use CogniSuite for lawful business purposes related to M&A transactions, due diligence, and similar deal processes. You may upload, share, and manage documents in accordance with your subscription and applicable access permissions.

3.2 Prohibited Conduct

You agree not to:

• Violate any applicable laws or regulations
• Upload content you do not have the right to share
• Attempt to access data or accounts without authorization
• Interfere with or disrupt the service or its infrastructure
• Reverse engineer, decompile, or attempt to extract source code
• Circumvent security measures or access controls
• Use the service for competitive analysis or to build a competing product
• Resell or sublicense access without authorization

3.3 Enforcement

We may suspend or terminate access for violations of these Terms. In cases of illegal activity, we will cooperate with law enforcement authorities.

4.1 Your Content

You retain ownership of all content you upload to CogniSuite. By uploading content, you grant us a limited license to store, process, and transmit that content as necessary to provide the service.

4.2 Responsibility for Content

You are solely responsible for the content you upload, including its accuracy, legality, and compliance with confidentiality obligations. CogniSuite does not review, approve, or endorse user content.

4.3 Data Processing

Our handling of personal data is governed by our Privacy Policy and, for enterprise customers, our Data Processing Agreement.

5.1 Our IP

CogniSuite, including its software, design, branding, and documentation, is owned by Kuberno Solutions LLC. These Terms grant you a limited, non-exclusive, non-transferable license to use the service for its intended purpose during your subscription term.

5.2 Feedback

If you provide feedback, suggestions, or ideas about the service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose.

6.1 Fees

Fees are described on our Pricing page or in your order form. All fees are in US dollars unless otherwise specified and are exclusive of taxes.

6.2 Payment

Payment is due in advance on a monthly or annual basis as selected. Self-serve orders are processed by Paddle.com. If a payment fails, Paddle retries the charge first. If the subscription is still past due, service continues unchanged for a 7-day grace period while we notify your administrators. If payment is still outstanding after the grace period, your workspace becomes view-only for 14 days: existing documents can be viewed and downloaded, but nothing can be added or changed. After that, your deals are archived and the data retention terms of Section 8.3 apply as if the subscription had been terminated. Paying the outstanding balance at any point before deletion restores your workspace.

6.3 Refunds

You have 14 days from each paid charge to request a full refund, for any reason. After that window, annual subscriptions are non-refundable except as required by law, and monthly subscriptions may be cancelled at any time with no refund for a partial period. To request a refund, email sales@cognisuite.ai or call +1 727 238 1189. Paddle.com handles returns as merchant of record.

6.4 Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

6.5 Price Changes

We may change pricing with 30 days notice. Price increases will not affect your current subscription term.

7.1 Availability

We target 99.9% uptime for Starter and Growth plans and 99.99% for Enterprise plans. Uptime commitments and remedies for Enterprise customers are specified in service level agreements.

7.2 Maintenance

We may perform scheduled maintenance with reasonable advance notice. Emergency maintenance may be performed without notice when necessary to protect the service or its users.

8.1 By You

You may cancel your subscription at any time from Settings → Plan & Billing (which opens the Paddle customer portal). Cancellation takes effect at the end of your current billing period.

8.2 By Us

We may terminate your access for violation of these Terms, non-payment, or if we discontinue the service. We will provide reasonable notice where possible.

8.3 Effect of Termination

Upon termination, your deals are archived and you have 90 days to export your data, including each data room's full document set. We will send a reminder before this window closes. After the 90 days, documents and deal databases are permanently deleted. Audit logs and a content manifest (file names, sizes, and folder structure — no document content) are retained for 7 years to support dispute resolution and our legal obligations. Compliance with laws requiring you to retain deal records remains your responsibility; the export window exists so you can meet it. Provisions that by their nature should survive termination will survive.

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any order forms, constitute the entire agreement between you and Kuberno Solutions LLC regarding the service.

13.2 Modifications

We may modify these Terms by posting updated terms on our website. Material changes will be communicated via email. Continued use after changes constitutes acceptance.

13.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

13.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.